ZENPUFF Makhana Shipping Policy – Delivery Across India
ZENPUFF is committed to delivering your order accurately, in good condition, and on time. We understand that timely delivery plays an important role in customer satisfaction, especially when it comes to premium food products. Every order placed with us is handled with care to ensure freshness, hygiene, and secure packaging. All logistics and shipping operations are managed and overseen by our parent company, Zenith Trade & Exports, ensuring professional handling and efficient coordination at every stage of dispatch and delivery.
We work with reliable courier and logistics partners across India and internationally to ensure safe transit of your products. From warehouse processing to final doorstep delivery, our team monitors each order to maintain quality standards and minimize delays.
Order Processing Time
Handling Time:
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order is placed and payment is successfully confirmed, it enters our processing queue. During this time, products are quality-checked, securely packed, and prepared for dispatch.
Orders placed on weekends or public holidays will be processed on the next working business day. You will receive confirmation once your order has been successfully shipped.
High Volume Periods:
If we are experiencing a high volume of orders during festive seasons, promotional sales, or special campaigns, shipments may be delayed by a few additional days. While we always aim to dispatch within our standard timeline, slight delays may occur due to operational demand. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone with updated information.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The final shipping cost depends on your location, order value, and the shipping method selected.
Standard Shipping (India):
Estimated delivery in 3–5 business days from the date of dispatch.
Expedited Shipping:
Available for select pin codes; delivery in 1–2 business days from dispatch, subject to courier service availability in your area.
Free Shipping:
We offer free standard shipping on orders above ₹499/-. This benefit is automatically applied at checkout once your cart value meets the qualifying amount.
Please note that delivery timelines are estimates and may vary slightly depending on your location and courier partner operations.
Important Notice:
Delivery delays can occasionally occur due to courier operational issues, remote location constraints, government restrictions, or unforeseen weather conditions. While we coordinate closely with our logistics partners, such delays are beyond our direct control.
International Shipping
As a unit of Zenith Trade & Exports, we do ship internationally. International delivery timelines vary depending on destination country, customs clearance procedures, and local courier operations.
Customs, Duties, and Taxes:
ZENPUFF is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, taxes, import duties, or other charges) are the responsibility of the customer. We recommend checking with your local customs office for detailed information before placing an international order.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped. This email will contain your tracking number(s) and courier partner details. The tracking number will become active within 24 hours of dispatch, allowing you to monitor your shipment status in real time.
We encourage customers to regularly track their shipment for the most accurate delivery updates.
Need Help In Case Of Damages?
ZENPUFF and Zenith Trade & Exports are not liable for any products damaged or lost during shipping. However, customer satisfaction is our priority. We are committed to assisting you in resolving such situations as smoothly as possible.
If you receive your order in a damaged condition, please contact the shipment carrier immediately to file a claim. Additionally, you may reach out to our support team at care@zte.co.in with clear photos of the damaged goods and packaging. Our team will review your case and guide you through the necessary steps to ensure proper assistance.
We appreciate your trust in ZENPUFF and remain dedicated to delivering premium quality products with reliable shipping service every time.
(Note: Delivery delays can occasionally occur due to courier operational issues or unforeseen weather conditions.)
