ZENPUFF Cancellation Policy Terms and Conditions

This Cancellation Policy Terms and Conditions outlines the guidelines regarding order cancellations, modifications, and eligibility, ensuring transparency and trust in every ZENPUFF purchase.

At ZENPUFF (a brand by Zenith Trade & Exports), we are committed to delivering the freshest and highest quality Premium Roasted and Flavoured Makhana directly to your doorstep. We want you to be completely satisfied with your purchase. However, as we deal with perishable food items, we follow a strict industry-standard policy to ensure safety, hygiene, and quality for all our customers. Please read our cancellation and refund terms below.

Order Cancellation Policy

Can I cancel my ZENPUFF order? Yes, we understand that plans change. You can cancel your order for a full refund if it has not yet been dispatched from our warehouse.

• How to Cancel: Please email us immediately at care@zte.co.in or message us on WhatsApp at +91-8368987557 with your Order ID.
• Cut-off Time: We strive to ship orders within 24 hours. If your order status shows “Shipped” or “Dispatched,” we can no longer cancel the order as the package is already with the courier partner.

Returns Policy for Food Products

Do you accept returns? Due to the perishable nature of food products and strict hygiene standards, we do not accept returns on any food items once they have been delivered. This ensures that every customer receives only fresh, untouched products.

• Non-Food Items: If you have purchased merchandise along with your snacks, these may be returned within 7 days if they are unused and in their original packaging.

Refunds and Replacements

We take great care in packing your order at ZENPUFF, but we take full responsibility if something goes wrong on our end. You are eligible for a full refund or free replacement in the following cases:

• Damaged or Tampered Packaging: If the box arrives crushed, wet, or open.
• Wrong Item Delivered: If you received the wrong flavor or product.
• Expired Product: In the rare event that an expired item is delivered.

How to Request a Refund:

1. Take a clear photo or video of the issue (damaged box, wrong item).
2. Email it to care@zte.co.in or WhatsApp +91-8368987557 within 24 hours of delivery.
3. Our quality team will review the request and process your refund or replacement within 5-7 business days.

Payment Refunds

When will I get my money back? Once a refund is approved, it will be credited back to your original method of payment (Credit Card, UPI, Wallet, or Net Banking).

• Pre-paid Orders: Refunded to source within 5-7 business days.
• Cash on Delivery (COD): You will be asked to provide bank details for a transfer.

Wholesale & Bulk Order Cancellations

For our B2B and trade partners purchasing via Zenith Trade & Exports.

For bulk orders exceeding standard retail quantities, specific terms apply:

• Cancellation Window: Bulk orders may be cancelled without penalty within 24 hours of Purchase Order confirmation.
• Restocking Fee: Cancellations made after 24 hours are subject to a restocking fee to cover production and allocation costs.
• No Returns: We do not accept returns on wholesale batches unless there is a manufacturing defect verified by our quality assurance team.