At ZENPUFF, we take pride in delivering quality you can trust. We understand that occasional mishaps can happen during delivery or handling, and when they do, rest assured we’re here to help and you’re covered.

Our refund and return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer a refund, return, or exchange.

To be eligible for a return or replacement:

The product must be unused, unopened, and in its original packaging
The item must be damaged, defective, or incorrect at the time of delivery
A valid proof of purchase (order ID or invoice) is required
Opened or partially consumed makhana or food products are not eligible for return or refund due to hygiene and food safety regulations.

For hygiene, safety, and compliance reasons, the following items cannot be returned or refunded:

Makhana (fox nuts), roasted makhana, flavoured makhana, or any packaged food items
Perishable food products
Gift cards
Downloadable or digital products
Health and personal care items

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be processed to your credit card or original method of payment, within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. However, If you’ve done all of this and you still have not received your refund yet, please contact us at support@zte.co.in.

Sale items

Refunds are applicable only to products purchased at their regular listed price. Items bought under discounts, promotional offers, flash sales, clearance sales, or special pricing are not eligible for refunds. Sale or discounted items are offered at reduced prices and are therefore final sale, unless the product received is damaged, defective, or incorrect due to our error.

Exchanges

We replace products only in cases where the item is defective, damaged, or incorrect at the time of delivery. If you need an exchange for the same item, please contact us at care@zte.co.in within 48 hours of delivery, along with:

Your order ID
Clear Videos of the product and outer packaging

Once your request is approved, we will guide you through the replacement process and share the return shipping details.
Please do not send any product back without prior confirmation from our support team.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return a product, please contact our support team first so we can share the correct warehouse return address and guide you through the process. We understand that returns can be inconvenient, and our team is here to make it as smooth as possible. Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, return shipping charges (if any) will be deducted from the refund amount. Delivery timelines for exchanged items may vary based on your location. For higher-value items, we recommend using a traceable shipping service or opting for shipping insurance for added peace of mind, as we cannot guarantee receipt of items sent without tracking.